Step 1: Scheduling Your Service
Getting started with True Scoop is straightforward and hassle-free. Choose from weekly, bi-weekly, or one-time cleanup options designed to fit your schedule and keep your outdoor space consistently clean.
Ongoing Service Plans: These are ideal for dog owners who want long-term cleanliness without the hassle. Visits are scheduled each week or every other week, giving you predictable and reliable service.
Single Cleanup Visits: Preparing for a gathering or special event? A one-time service ensures your yard is ready when it matters most.
Step 2: Arrival and Property Review
On your scheduled service day, our team arrives within the confirmed time window, ready to get to work.
Arrival Notice: We’ll notify you by text or email when our technician is on their way.
Property Review: Once on site, we briefly review your yard to understand its layout and locate areas where pets typically spend the most time. This allows us to work efficiently and thoroughly.
Step 3: Complete Waste Removal
This step is where our expertise truly shines. True Scoop is committed to delivering dependable and detailed dog waste removal across Eastern and Southwestern Ontario.
Professional Equipment: We use purpose-built tools that allow for safe, sanitary collection without disturbing your lawn.
Detailed Coverage: Our technicians methodically cover the entire yard, focusing on common problem areas such as fence lines, shaded spaces, and corners.
Responsible Disposal: We offer the benefit to take all pet waste off of your property and dispose of it properly in accordance with municipal guidelines, or we will bag it and place it at a designated area for your own removal if removal is opted out of.
Step 4: Service Summary and Updates
Clear communication is part of our commitment to excellent service. After each visit, you’ll receive an update outlining what was completed.
Service Details: A summary of the work performed, including any optional treatments added during your visit.
Photo Documentation: For recurring plans, before-and-after photos are provided so you can see the results without needing to be home.
Helpful Observations: If we notice patterns or areas that may need extra attention, we’ll share recommendations to help maintain a cleaner yard.
Step 5: Satisfaction Commitment
We stand behind our work and want every customer to be completely satisfied. If something isn’t right, simply let us know within 24 hours.
Follow-Up Visit: If an issue is identified, we’ll return to correct it at no additional cost.
Ongoing Improvement: Your feedback helps us refine our process and maintain a high standard of service with every visit.